We always strive to provide you with an enjoyable and safe online shopping experience, so we explain to you the exchange and return policy
- Exchange policy:
- Please attach a copy of the invoice or order number to be able to receive the exchange request.
- Please take into consideration that we do not have a direct exchange "for quality review purposes".
- The VUA team must be notified of the item to be exchanged via WhatsApp or email within 5 days from the date of receipt.
- The product must be in its original condition, unused, without removing the tag or stickers on it and the product packaging, and without being exposed to any perfumes, washing or ironing.
- In the event that an error occurs on our part and you receive a product with a manufacturing defect, we will bear all the consequences.
- The exchange request will be canceled if the customer service call is not answered for more than 3 attempts.
- In the event that the alternative goods are not available, you will be contacted by email or the number registered in the request.
- It will be implemented within 5 working days from the date of receipt of the order, or 10 days if the order was outside Riyadh.
- The consumer is responsible for paying the shipping cost if he wants to replace the product and deliver the product to the shipping company (within Saudi Arabia).
- Return Policy:
- Please attach a copy of the invoice or order number to be able to receive the return request.
- Please take into consideration that we do not have direct returns "for quality review purposes".
- If you wish to return a specific product, you must contact us within 3 days of receiving the product (two days in the case of special offers and discounts).
- The product must be in its original condition, unused, without removing the tag or stickers on it and the product packaging, and without being exposed to any perfumes, washing or ironing.
- In the event that an error occurs on our part and you receive a product with a manufacturing defect, error or deficiency, we will bear all the consequences of that and we are happy to provide compensation (10% discount code).
- The return request will be canceled if the delivery representative does not respond to the call for more than 3 attempts.
- Once the return is accepted, the amount will be refunded in the same way as the purchase within a period of 7 to 14 working days according to the policy of the source of purchase.
- In the event of cancellation before the order is delivered to the shipping company, the amount will be refunded in full, but if the shipment is canceled after the order is executed, only the value of the product will be refunded and the value of the shipment will be deducted.
- The consumer bears the cost of shipping if he wants to return the product and deliver the product to the shipping company (within Saudi Arabia).
- The return is made within the specified period within 7 days Work from receiving the shipment from the shipping company through bank transfer from the store account.
The VUA team is also pleased to receive your comments and inquiries via the contact information below at the bottom of the website.
